USPS OIG flags service declines after mid-July changes; independent datasets show sharp on-time drops
In August 2020, USPS’s Inspector General reported that operational changes instituted under new leadership coincided with measurable service declines. Independent data released by Senate investigators and internal USPS materials reflected national on-time First-Class performance falling into the low-80% range in August, with severe district-level dips.
Key Actors
Sources (4)
- Operational Changes to Mail Delivery (Project 20-292) (2020-08-21)
- Investigative Update: On-time delivery plummeted to 81.5% Aug 8-14 (2020-10-20)
- USPS Volume, Performance, and Financial Outlook (GAO-21-261) (2021-04-29)
- House Oversight releases internal USPS performance data showing declines (2020-08-21)
Help Improve This Timeline
Found an error or have additional information? You can help improve this event.
Edit: Opens GitHub editor to submit corrections or improvements via pull request.
Suggest: Opens a GitHub issue to propose a new event for the timeline.